2607 Labs
Refund Policy for 2607 Labs
At 2607 Labs, we strive to deliver high-quality technical consultancy services that meet and exceed your expectations. However, if for any reason you are unsatisfied with our services, we offer a fair refund policy to ensure customer satisfaction and transparency.
Refund Eligibility
If you choose to discontinue our services, you may claim a refund for the remaining number of days you have already paid for, starting from the agreed date of cancellation. This policy applies to prepaid consultancy services only.
Refund Process
- Notification of Cancellation: To initiate a refund, please inform us in writing via our official email at hello[at]2607labs[dot]com. Clearly specify your intent to cancel and the reasons for your dissatisfaction.
- Agreement on Cancellation Date: Both parties will mutually agree upon the cancellation date. Refunds will be calculated from this date.
- Processing the Refund: Refunds will be processed within 14 business days from the date of cancellation agreement. The refunded amount will be credited back to the original payment method unless otherwise specified.
Superseding Agreements
Please note that any custom agreements or contracts entered into between 2607 Labs and the client shall supersede this refund policy. In such cases, the terms of the agreement will determine the refund process and eligibility.
Exclusions
- This policy does not apply to one-time or milestone-based payments where deliverables have already been completed and delivered.
- Refunds may not include any applicable taxes or third-party service fees incurred during the transaction.
Contact Us
For any questions regarding this policy, please contact us at support@2607labs.com. We are here to assist you and address your concerns promptly.